About

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Skilled Administrative Support Professional with 10 Years' Experience

We are a motivated and result-driven group of 100% employee-owners fully based right here in the United States. The backbone of all that we do is a team of the industry’s finest live receptionists that deliver the highest levels of service imaginable. We have the most experienced and compassionate crew of customer support agents and managers in the answering service and call center world.

VITALS

What we do: We provide nationwide call center, phone answering, and live receptionist services for businesses like yours!

In business since: 2015

Headquarters: Houston, Tx

Slogan: Call Center Excellence

Mission: To be the best call center you ever work with.

HISTORY

It all began about 15 years ago in New York when a small, but scrappy group of individuals came together to improve the way businesses and their customers communicated. Driven by an innovative spirit and dedication to customer service, Top Tier began earning the trust of more and more companies and organizations. A lot has changed for us since the beginning, but that commitment to excellent service has remained and will continue to drive the way we do business.

How did we create a leading answering service to help support businesses with sales, customer support, and more? How did we create multiple call centers that seamlessly integrate with your systems and processes to provide more detailed, thoughtful and even more compassionate responses to your caller’s questions? By becoming very good listeners.

Whether we are having a conversation with a potential client who is telling us about the challenges they face or an existing partner who wants to do more with our services, we listen. Each organization we work with is unique in some (or many) way(s), so we enjoy hearing about what you’d like to accomplish and discussing great solutions.

TECHNOLOGY

We have our own in-house software and development team, which translates into maximum redundancy and greater flexibility in the services and features we can create for our customers on the fly.

Top Tier has always invested heavily into its systems and processes to ensure that we remain the answering service and call center industry leader. Top Tier utilizes an internally developed call-handling platform called ECHO Software. ECHO was designed and written by Top Tier to ensure our customers do not have to rely on software vendors for account-driven enhancements. Our software platform is a robust call-handling application that guides our live agents logically through the call for a professional, comprehensive customer support solution.

What does ECHO mean for you? ECHO enables us to build fully customized solutions and professional phone scripts for each of our clients. Unique challenges and requirements deserve originally crafted plans and services. With ECHO, we can tailor our answering services to fit your budget, meet your requirements, and exceed your expectations.

WHO WE SERVE

We answer the phones for some of America’s finest companies. And given the right partnership opportunity, we work with some excellent businesses in other countries too.

Since, we’ve delivered successful custom solutions for just about every industry.

When our busy small business customers tell us how important a missed call is, we hear them. When colleges and universities tell us they need an integrated partner to help field enrollment, program or financial aid questions, we’re all ears. When B&B owners ask for help with check-in and reservations, we don’t miss a beat. And when government contractors turn to us for assistance with sensitive data, they have our full attention as well.

Whether it’s a whistleblower hotline service, after hours answering service for a healthcare organization, 24-hour receptionist service for a local contractor, or acting as a customer support call center for a Fortune 500 company, we’re dialed in on every level. And that’s one of the elements that sets Top Tier apart from the rest of the answering service and call center industry.

Check out some of the industries we serve along with the solutions we provide and our nationwide coverage.

WHAT OTHERS SAY ABOUT US

“It is the only answering service I have found to be flawless after 20 years in the business.”
Sherri D.

“Top Tier has become a valuable tool and partner. In the age of technology customers still need to have an option of speaking to a live person. Top Tier has brought the ‘personal’ back into the ‘service’.”
Denise H.

“Using your service has made a significant impact on our office. Having your professional service manage the phones after hours has been a huge benefit for us. We no longer worry about missing important phone calls and job opportunities.”
John C.

“The whole end-to-end process of outsourcing our operator services to Top Tier was extremely successful. All of our experiences with Top Tier throughout the various stages of the project life-cycle were outstanding.”
Dawn A.

“Top Tier is one of the most professional and reliable call centers I have ever worked with. They deliver quality work at a reasonable price, always on time and exceeding expectations.”
Teresa T.

Organized and Efficient

Top Tier Talks has become an invaluable part of our company. They initially started helping us by handling inbound support calls and routing them to our development team by email. They did such an efficient job, that we then hired them to handle our inbound sales leads. We were finding that taking these initial calls ourselves was ineffective. By the time the calls would go through our hunt sequences in our phone system to various sales reps, the callers would hang up much of the time. Now, we take our toll free sales calls right to the Top Tier call center. They’ve become very knowledgeable of our basic information/service offerings and are always on time, always pleasant and always accountable. They route the calls to us via email and we follow-up with our prospects. The best part is we’re never caught off-guard and can put our best foot forward with follow-up calls to potential clients. They are a pivotal part of our growing company.

BEN V. , CEO
WEBTECH AUTOMATIC

Jen B.

Milestone

Let’s Start Working Together!